created heos account on denon can't login to heos app

If you have more trouble, please relay that information to us. We are always working on a better user experience for you. In case, you used an account that is not exsisting (anymore) and you. Note that you may have used a different mail address as your standard mail address to register the HEOS account. We invite you to download the update and try out the speakers in surround mode again. Please ensure that the mail address you entered when requesting a new password within the HEOS app is the valid mail address you used the time you created the account. In summary, great speakers, amazing sound, don’t bother trying to create a surround system for TV, appalling software. a few welcome In the HEOS app, create or login to your HEOS account. Denon really need to pull their finger out and resolve this as I cannot use the speakers for their intended purpose. The Denon HEOS is a standalone soundbar designed to accompany TVs of 50 to 55in in. This was not exactly the experience that I was expecting when I purchased the system. So my HEOS 1’s are expensive ornaments unless I am streaming music. Sadly I have no idea when this update will happen. To be fair, their support have highlighted this as a ‘known issue’ and ‘hope’ to have this resolved with the next update. However, watching movies and trying to group speakers to creat a ‘surround’ experience is a nightmare! Constant audio dropouts (which I originally thought was a WiFi problem) and clunky, poorly conceived app cause the two HEOS 1’s to be redundant when watching TV or Films. Easily comparable or better than SONOS imo. The quality of the sound when streaming music is brilliant. I purchased a Denon HEOS soundbar and two HEOS 1 hs2 speakers to provide a wireless solution for both music streaming and TV. We apologise for any inconvenience caused. Can you please contact us via the contact form on the following link:. We would love to help improve your experience. We are sorry to learn that you have not been able to enjoy your HEOS product(s) to the full extent. This is one to avoid if you like your music and radio without constant annoying bugs, restarts and asides into tech support Hell. They don’t bother answering their tech support tickets, so you’re on your own there too. This is a flakey disaster of an app, that’s even worse after the most recent update. Sonos costs more and you get less audio product for your money, but their app and operating environment actually work, a claim that HEOS is s very long way away from being able to make. Unfortunately the unstable app underpins everything HEOS is supposed to do, rendering it irritating and distracting rather than a pleasurable experience. Whilst that is almost certainly true, the HEOS app is a terrible mess - frequent glitches, music just stops playing, you try and skip a track and have to hard quit and restart the app - it’s an endless procession of crummy little faults that continually interrupt your music listening.

I went with HEOS as an alternative to Sonos on the basis that you get more amp for your money with Denon.

Created heos account on denon can't login to heos app